Refunds and Returns Policy

1. Overview

At The SteelYard Company, we strive to ensure complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This document outlines our policy for refunds and returns.

2. Returns

2.1 Eligibility

  • Items must be returned within 30 days of purchase.

  • Items must be unused, in the same condition that you received them, and in the original packaging.

  • Proof of purchase is required for all returns.

2.2 Return Process

  • Contact our customer service team at 01476 852200 or email us on CONTACT@THESTEELYARD.CO to initiate a return.

  • Once your return is authorized, you will receive a return authorization slip, a return shipping label, and a date for the collection of your return.

  • Pack the item securely in its original packaging and include the return authorization slip.

  • Affix the return shipping label. You must be present on the collection day for your package to be collected.

3. Refunds

3.1 Eligibility

  • Refunds are available for items returned within 30 days of purchase, in unused and original condition.

3.2 Refund Process

  • Once we receive your item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

3.3 Partial Refunds

  • Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Sale items can be refunded at the sale price.

4. Exchanges

4.1 Eligibility

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, contact us at [customer service email/phone number].

5. Shipping

5.1 Return Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Damaged or Incorrect Items

  • If you received an item that is damaged or incorrect, we will cover the return shipping costs.

6. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

  • Email: Contact@thesteelyard.co

  • Phone: 01476 852200

Thank you for shopping with The Steelyard Company. We value your business and strive to provide the best customer service possible.